For Orders of Chairs and/or Stools
Our chairs and stools are hand finished in your chosen colour. Once we are in receipt of your order and payment, we will commence production and will have your order available for despatch within two weeks.
For Orders including a Table and/or Seat Pads
All of our solid timber tables are produced to your order in our workshops. Once we have received your order and payment we will commence production and will have your table available for despatch within 4 weeks. Seat pads are also produced to your order and available within 4 weeks. If you have also ordered chairs or stools they will be delivered together with the table.
We will confirm by email receipt of your order and when the furniture is ready for despatch we will contact you again to organise delivery, which will be within a 4 hour delivery time window.
You will then receive an email and/or text message the evening before the delivery day, confirming the 4 hour delivery window to keep to a minimum the waiting time.
For large deliveries, our Partner delivery company will call you on the day of delivery when they are 1 hour away.
Delivery times are usually Monday to Friday (excluding Bank Holidays) 7.30 am to 8.00 pm.
The contact arrangements will be the same as for the chairs above, but as your table is heavy and requires some limited assembly, for an additional cost, it can be delivered by dedicated delivery, taken to the room of your choice, unpacked and assembled and the packaging removed. This service is only available for deliveries within a 150 mile radius of Coventry. Please contact the Burbidge Sales Office on 024 7667 1600 for a quotation.
Checking your Delivery
At the point of delivery please check that the number of items delivered matches the number advised on the delivery note. Please carry out a full check of your items as soon as possible after delivery to ensure that everything is as ordered and is in good condition. Please inform us within 7 days of any items incorrectly supplied or damaged in transit, as after this time we will deem the order as having been accepted by you.
All orders over £500 are delivered flat packed free of charge to UK mainland addresses with the exception of the Grampian and Highland regions of Scotland where a £45 charge applies. For all UK offshore islands please contact us on 024 7667 1600 for a quote. A small charge of £9.95 applies to all orders below £500.