The Company aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
(A) If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 7 days to arrange collection and return. The Company is responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
(B) If any Goods you have purchased have faults when they are delivered to you, you should contact the Company within 7 days to arrange collection and return. The Company is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned goods, we will make an assessment of the goods and decide whether to repair or replace them.
(C) If any Goods develop faults within their guarantee period, you are entitled to a repair or replacement under the terms of that guarantee.
(D) If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to the Company within 7 days and arrange collection and return. The Company is responsible for paying shipment costs. Upon receipt of the returned goods, we will make an assessment of the goods and decide whether to repair or replace them.
(E) You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to the Company within 7 days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason. This statutory right does not apply to goods that have been made to your specification.
(F) If you wish to return Goods to the Company for any of the above reasons, please contact us to make the appropriate arrangements.
(G) The Company reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
i) Any use or enjoyment that you may have already had out of the Goods;
ii) Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
iii) Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
iv) To cancel a contract you must inform us in writing or by email. In addition, the Products must be in re-saleable condition and undamaged in any way.
Such discretion is to be exercised only within the confines of the law.
Where our tables and chairs are finished to your specification, once an order has been placed it cannot be cancelled. Please take extra care in insuring that the dimensions any table ordered are suitable for the room space you have available.